Many people fail to realize that working in the hospitality industry isn’t for the faint of heart. Many people would think that this is an easy job when it requires a lot more than just smiling and being helpful to customers. It makes use of many abilities that are needed to perform well in any profession. Here are five reasons why everyone should experience working in hospitality:
Identifying Weaknesses and Strength
Work in hospitality helps you to identify your weaknesses and develop a strength out of it. If you’re shy, you’ll learn how to communicate properly because you have to talk to customers. If you have a problem with math, then a shift behind the cash register can help you practice mentally calculating numbers through your head.
Leading and Teamwork
A successful Front of House (FOH) team is highly-based on teamwork. Each member should learn how to put work in front and issues at the back of the line. You get to work with a diverse set of people that may find a lot of differences, but can achieve a goal through compromise. Being able to experience such a situation is already a great skill that can enable you to work and lead any team.
Customer Service Skills
Hospitality lives and breathes customer service. Most people would downplay such skill because they’d think that it’s only about smiling and niceties when customer service is about patience, problem-solving, quick thinking and developing a thick skin.
The only people who know how challenging it is to calm an angry customer in front of you are the ones who experience it. And it takes a lot of brain power to reverse a situation like this, especially when you have to stay nice while someone is shouting and being rude in your face.
Go That Extra Mile
Businesses are nothing without their customers, so going that extra mile will not only make them happy, you’ll also establish a good name for that person as well as the people that are connected to him through recommendations. It is an attitude that can be applied in also different fields.
Honesty and Quality
Honesty is something that you have to apply in this job. When customers ask you about something, you MUST tell them nothing but the truth. Being honest is something that requires courage, and that’s a trait that can make you valuable to any employer.
Also, quality amidst chaos is something that you’ll learn in this field. During holidays, restaurants and hotels tend to be jam-packed and with guests and customers continuously demanding service and attention; you’ll learn how to act quickly while providing the best possible quality service.
A resume with a hospitality job history provides a great topic to discuss with your interviewer. It can be a chance for you to show how much you’ve grown by working in hospitality.