Now you’d think with a name that translates into “The Crazy Chicken,” it’d hopefully be crazy good! However, it seems this is not the case for El Pollo Loco. Founded in 1975 in Mexico by Francisco Ochoa, the fast-food restaurant spent a few years perfecting its flavoring and freshness before opening in the U.S. a mere five years later. But it seems that the chicken man isn’t doing so good these days, with customers complaining of terrible customer service. To be fair, working in fast food isn’t the most glamorous nor the most fun (a lot of the time, it’s the customers who are the rude ones, amirite?), so if they’re a little snappy, we really don’t blame them.
We’re only human! Aside from the “rude staff,” reviewers have left comments about incorrect orders and mix-ups, as well as long wait times. Oh, and the food is bland, flavorless, and just not exciting. There is no pleasing anybody, sorry El Pollo Loco! Consumer Score: 43%
Boston Market
Back in the 1990s (which, FYI, was almost 30 years ago) (we’re all crying) (let’s storm Area 51 and get the time machine), Boston Market gloated at the fact it had over 1100 locations in shopping malls and hubs across the great United States. However, we’re guessing business hasn’t been quite so good, with their numbers dwindling to less than 400 stores. Their main offering is rotisserie chicken, which makes for a simple, tasty dinner for those who are less inclined to put a chicken in the oven! Sure, it’s a convenient idea, but if you don’t do it the best, you won’t get the better share of the market.
Easily replicated, supermarkets started providing their own rotisserie chicken, which sent these guys packing! Maybe they need to look at some new menu items... Consumer Score: 43%
Dairy Queen
Their slogan says “Fan Food, not Fast Food,” but we’re not so sure, seeing as it’s made our list! With ice cream served upside down, Dairy Queen lovers know the ice cream joint has been serving up their thick serves since 1940! But even Dairy Queen has come under fire – it seems her American subjects aren’t so loyal! Apparently, the ice-cream doesn’t even taste like well… ice-cream – it’s got a plasticky, manufactured taste, and it melts before you can take a photo for IG!
We prefer our ice-cream to be made with fresh milk and cream (or sorbet for our lactose-intolerant friends), so anything other than that just irks us. But the ice-cream isn’t the only menu item that’s sent the public to bad-mouthing the chain – their hot dog looks like “a blown-up Slim Jim in a cold, soggy bun.” Yikes. Consumer Score: 43%
Taco Bell
Taco Bell has to be one of the most consistently popular fast-food restaurants in the entire United States. Think we’re wrong? Well, tell that to the 7,000 + locations it has! Pretty amazing stuff. In 2018, Taco Bell was, in fact, voted “America’s favorite Mexican restaurant.” Brava! With the Beefy Chalupa, Nacho Fries, and CrunchWrap ticking boxes for its diners, it seems that there’s also a percentage who don’t exactly agree!
Many diners, in fact, criticize the quality of the food. As far as satiety goes, their burritos leave consumers wanting more, whilst others complain that the food leaves them feeling nauseous and well... yeah, you know what Mexican food can sometimes do! The Taco Bell jokes come in thick and fast, and we’re sure you’ve heard a few! It seems that even the best Mexican is still open to criticism! Consumer Score: 43%
Bojangles’
Specializing in Cajun seasoning and fried chicken (we Americans love our fried chicken, there’s no doubting that!), Bojangles’ Famous Chicken ‘n Biscuits (whoops, we left out the buttermilk biscuits that are served alongside!) is pretty big in the Southeastern United States. Founded in Charlotte, North Carolina, back in the late 70s, the chain is still going reasonably strong, with over 750 locations, 319 of which are company-owned. Sure, the food isn’t too bad, but it’s still ranking on our list because its chicken and biscuits just don’t seem to be charming enough customers through their doors.
Washington Post taste testers really popped a few nails in the coffin with their cutting comments about the Bojangles’ biscuits, saying, “so many carbs, so little flavor. It’s crying out for jam, jelly, anything to distract from the bland-yet-fluffy body. I can taste leavening in this; it tastes like baking soda.” If anyone from Bojangles’ is reading this, please, work on your biscuit recipe! Consumer Score: 42%